Delivery Information

Your order confirmation email will contain details of the shipping time that you can expect for each item that you ordered. You will also receive a despatch email once your order has shipped.

Return Policy

Returns for refund or change of mind can be requested via our 'Contact Us' page. We do not provide returns or refunds in relation to ebooks when you have changed your mind. We are not obliged to provide a refund or replacement for a 'change of mind' request. If we do agree to your 'change of mind' request, the following applies: DVDs and other items shipped sealed or shrink-wrapped must be returned in original sealed / shrink-wrapped condition.

Damaged or Faulty Items

We guarantee that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website. Where an item has arrived damaged, mis-bound, or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know by visiting our 'Contact Us' page. Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following remedies: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available; or compensation for the drop in value of the goods. We may request to see your proof of purchase. If there is a minor failure in relation to the goods, we may elect to: provide a refund, replace the goods or repair the goods.